Support

We're here to help. Most questions are answered below — for anything else, email us and we'll respond within one business day.

Contact us

Email support@senioryearchronicle.com. Please include the email address on your account and a short description of what you need help with.

Account & sign in

• Forgot your password? Reset it here.
• Trouble signing in with Apple or Google? Try again from the sign-in page, or email support and we'll help sort it out.
• Want to close your account or delete your data? Email support with the subject line "Delete my account".

Purchases & subscriptions

• Active Book is a monthly subscription. Cancel any time in the Settings screen on the web.
• Senior Link is a one-time purchase per student.
• See our pricing page and refund policy for details.

Watching your book

Every finished book can be watched as well as read. Press Play on the book and the photos from each milestone advance on their own while your recorded voice reflections play over them. On phones, sound only starts after you tap Play — that's a browser rule, not a bug. Play works in the iPhone app and on the website, and it doesn't change your PDF or printed book.

Printed keepsake books

Books are printed on demand by our print partner. Typical production and delivery takes 7–14 business days after you approve your preview. If your book arrives damaged or defective, email us within 30 days of delivery and we'll arrange a reprint or refund.

Privacy & terms

Read our Privacy Policy, Terms of Service, and Accessibility statement.